Who am I
- I believe in building healthy relationships
- I see my success in the success of others
- I adopt what Game Theory has repeatedly shown us — cooperation and collaboration over a sustained period wins over any other model of human behavior — A rising tide always lifts all boats
- I am a lifelong learner, a listener and curious about the universe
- The word that describes me best is authenticity
Leadership Philosophy & Vision
As a CTO & CPO, I have led numerous enterprise technology transformations across healthcare, environmental services, technology, and energy industries. I am known for building resilient teams, architecting scalable solutions, reducing technology debt, and delivering innovation that drives measurable business outcomes.
My approach centers on the intersection of technology excellence and human-centered leadership, ensuring that every transformation initiative not only advances technical capabilities but also empowers teams and creates lasting organizational value.
Resilient Teams
Building high-performing, adaptable technology organizations
Scalable Solutions
Architecting systems that grow with business needs
Innovation Focus
Delivering measurable business outcomes through technology
Career Timeline
Chief Product & Technology Officer
BAYADA Home Health Care | Mar 2023 – Present
1
Executed Refer-to-Bill platform strategy → consolidated 5 EMRs across 300+ locations
2
Rolled out EMR for Skilled Nursing (100+ locations, $900M revenue) in 13 months
3
Reduced IT expenses by $3M via platform rationalization
4
Lowered IT & support spend from 9% → 6% of G&A
5
Increased weekly billing hours by 10% & improved gross margin by 75 bps
6
Introduced agentic AI in clinical & HR workflows; piloted Hospital-at-Home
7
Oversaw $55M technology portfolio (support, security, product, engineering)
8
Enabled strategic expansion contributing to $300M revenue growth (2 yrs)
9
Leading a 270-member Digital & Technology team
Chief Technology Officer
Clean Harbors Inc. | Dec 2009 – Mar 2023
1
Drove revenue growth from $800M → $4.5B; EBITDA from $400M → $575M
2
Built a 540-member global delivery center (U.S. + India) for 24/7 operations
3
Led IT due diligence & integration for two $1B+ acquisitions → $100M+ synergies
4
Launched Ecommerce engine for Lube Oil → $8.7M revenue (Q3 2022)
5
Reduced asset maintenance spend by 22%, improved EBITDA by $20M
6
Chaired cloud strategy committee; migrated all customer systems to Azure
7
Founded Data Science practice; deployed ML for DSO reduction & quote-to-cash optimization
8
Advisor to Chairman & CEO on digital transformation & strategic technology portfolio
Early Career
Senior Delivery Manager & Architect – SGT Inc.
Solution Architect – i2 Technologies (Blue Yonder)
Senior Software Engineer – IBM
Core Competencies
1
1
Enterprise IT Strategy & Advisory
2
2
Digital Transformation & Cloud Modernization
3
3
AI/ML Strategy & Enablement
4
4
M&A Technology Due Diligence & Integration
5
5
Scalable Product Architecture
6
6
Global Shared Services Leadership
7
7
Supply Chain & eCommerce Technology
8
8
Strategic Vendor & Cost Management
9
9
Field Operations Automation
10
10
Regulatory & Compliance Systems
Career Highlights
Enterprise Technology
Scaled and matured a 300-member IT organization comprising product, platform, infrastructure, cybersecurity, engineering, enterprise architecture, and help-desk teams, fostering a culture of innovation, reliability, and cross-functional collaboration.
Product Organization
Established and scaled a high-performing product organization, including product operations processes, to drive strategic alignment, execution discipline, and customer-centric innovation.
Built & Scaled an AI/ML Learning Practice
Created an enterprise AI/ML capability from the ground up — staffed with 10+ data scientists, integrated models using Azure ML, and developed governance frameworks, enabling Clean Harbors to reduce SG&A and eliminate tribal knowledge through data-backed decision-making.
Led Full Digital Customer Experience Overhaul (2020–2003)
Modernized a legacy 18-year-old platform using microservices, Azure, and AWS/Drupal to deliver a seamless self-service experience for B2B customers across order management, compliance, and scheduling.
Set Up 700-Person Shared Services GCC in India (2017–2020)
Co-founded and scaled a Global Capability Center supporting AP/AR, pricing, and PO processes, achieving $75M in SG&A savings and improving organizational agility.
Executed Two $1B+ Acquisitions (2014–2021)
Co-led IT due diligence, system integration, and strategic IT alignment for the $1.2B Safety-Kleen and $1.0B PSC acquisitions, enabling Clean Harbors to rapidly unify its service platforms.
Margin Routing (Orpheus):
Developed an Algorithmic routing platform called Orpheus to optimize oil pricing strategies and manage lube oil pricing spreads
Launched $1.5B Routing Platform
Designed and built an end-to-end hazardous waste logistics platform that streamlined pickup-to-disposal across 200+ facilities, creating a scalable $1.5B revenue stream.
Signature Accomplishments
Career Snapshot (25 Years)
- Industries: Healthcare, Environmental Services, Manufacturing, Supply Chain
- Strengths: Technology Modernization | AI/ML Innovation | Enterprise Systems | Cost Optimization | M&A Integration
- Track Record: Fortune 500 CTO → CPTO @ $2B Healthcare company
- Style: Pragmatic, cross-domain, measurable impact
Refer-To-Bill EMR Platform | $1B Skilled Nursing @ BAYADA
Role: Chief Product & Technology Officer
Role: Chief Product & Technology Officer
1
Situation: 7+ fragmented systems → inefficiencies, compliance risk, care disruption
2
Task: Consolidate workflows into 1 modern EMR
3
Actions:
- Shadowed clinicians & mapped workflows
- Built product ops function + recruited leader
- Drove EMR evaluation, build (6 months), rollout (7 months, 100+ sites)
- Partnered w/ branch ops for adoption
4
Results:
- Rolled out EMR in 13 months (faster than industry norm)
- 7+ → 1 platform consolidation
- +10% weekly billing hours (275K → 301K+)
- Improved clinician satisfaction & compliance
AI Center of Excellence | Clean Harbors
Role: Chief Technology Officer
Role: Chief Technology Officer
1
Situation: No AI capability, high-risk hazardous waste ops
2
Task: Build AI CoE + governance aligned to financials
3
Actions:
- Recruited head of data science + global team
- Evaluated platforms (Azure chosen)
- Designed ML for waste classification, invoice auditing, fee estimation
- Built data pipelines & offshore collaboration model
- Secured US Patent for waste classification solution
4
Results:
- Launched AI CoE → scalable + global
- Improved safety, compliance, efficiency
- Seamless AI integration in business processes
- CoE evolved into Generative AI hub
Hazardous Waste Routing Optimization | Clean Harbors
Role: Chief Technology Officer
Role: Chief Technology Officer
1
Situation: $1B company w/ 200+ facilities, high transport costs, no suitable off-the-shelf routing solution
2
Task: Build compliant, cost-efficient, scalable routing algorithm
3
Actions:
- Built cross-functional task force
- Designed graph-based model w/ regulatory rules
- Iteratively developed & deployed over 23 months
- Tuned w/ data from 2,000+ daily trucks
4
Results:
- 22%+ cost reduction in transport
- Supported growth from $1B → $6B revenue
- Enabled seamless integration of two $1B+ acquisitions
- Core system still underpins waste ops & logistics
Thought Leadership
There was a time — not too long ago — when being a CTO meant ensuring operational continuity. We were guardians of uptime, champions of infrastructure, and curators of vendor ecosystems. Our biggest transformations revolved around shifting from on-prem to cloud, digitizing paper-heavy workflows, or centralizing fragmented systems. Success was measured by availability, speed, and cost savings.
But that era has passed. Today, transformation is no longer about digitization — it’s about intelligence. It’s not about whether systems work; it’s about whether they learn, adapt, and drive outcomes autonomously. And that changes everything about how a CTO or in general a leader has to lead.
This page brings together a curated selection of my perspectives, articles, speaking engagements, and strategic insights — all centered around building scalable systems, leading with clarity during change, and leveraging data and emerging technologies to solve deeply human problems.
Publications
Media
#ierg #aileadership #globalservices #aidisruption #futureofwork… | Raji Ramanan Global HR Executive ACC, SHRM-SCP™,CHRE, GPHR,
Thank you for joining us at “The AI Disruption Dilemma: Global Services at a Crossroads.” What an engaging and thought-provoking session! We’re grateful to all the leaders, thinkers, and changemakers who joined us to explore how AI is reshaping global service models and what it means for the future of work, talent, and transformation. A heartfelt thanks to Ravi Bellur for framing the crossroads so powerfully, and to Raji Ramanan for anchoring the conversation with strategic foresight and grou
https://www.linkedin.com/events/7339417159300747265/
US Patent
System and Method for Classification and Management of Hazardous Waste Streams